Policies

– OFFICE POLICIES –

Per North Carolina State law, only the client and the technician may be in the treatment room while any treatment procedure is being performed. If you have someone coming with you on the day of your procedure, they will be required to wait in the waiting area until your treatment is complete. However, at the time of your initial consultation, you may bring one adult with you into the treatment room if you wish.

All non-English speaking clients must bring an interpreter to their consultation. On the day of the procedure, the interpreter is required to accompany the client to the office, where we will review the paperwork and answer any questions. When the client enters the treatment room, the interpreter must remain in the waiting area for the duration of the procedure.

Children are prohibited in the office. Clients that show up for their consultation or scheduled procedure with children (anyone under the age of 18) will be rescheduled day and will subsequently forfeit their deposit. See the Deposits and Fees section below.

Should any persons in the waiting area become a distraction or become loud or disorderly to either the technician or the client, they will be required to leave the office immediately.

Per state laws and regulations, pets and animals are prohibited from the premises.

-PAYMENT POLICIES –

Payment in full must be made when services are rendered. We accept cash, checks, debit cards, American Express,Visa and MasterCard. We also offer gift certificates, which can be purchased for any type of procedure, and are valid for 1 year and cannot be exchanged for cash. We do not accept, nor offer Care Credit or any type financing or payment plans.

-DEPOSITS & FEES–

Consultation Deposits:
Consultations for treatments are $50. After your consultation, when you schedule your treatment, this fee is applied to your total treatment cost and is deducted at the time of payment from the amount owed on the day of your treatment and used within 90 days of your consultation. Should you choose not to schedule a treatment, this fee is non-refundable. If you do not make a treatment appointment within 90 days of your consultation, you will be required to come in for another consultation prior to scheduling any treatments.

If you do not show up for your consultation or fail to reschedule your consultation appointment as detailed below in the Cancellation and No-Show Fees section, your $50 consultation deposit will not be applied to your treatment fees but instead shall cover the cost of your missed consultation appointment.

Treatment Appointment Deposits:
A $150 deposit is required for all treatment appointments. This fee is applied to your total treatment cost and is deducted at the time of payment from the amount owed on the day of your treatment.

Late Fees:
If you arrive more than 15 minutes late to your treatment appointment, you will be charged a $50 late fee and be required to reschedule your appointment for another time. You will also be assessed a Rescheduling Fee, as detailed below.

Rescheduling Fees:
If you do not show up, fail to reschedule, or if you cancel your appointment after the 24-hour cut-off period and wish to reschedule your appointment, you will be required to place a $150 deposit to hold your next appointment (the $150 deposit will be applied to your treatment fees on the day you receive your treatment). Should you fail to show up for your new appointment, all fees and deposits become non-refundable.

Cancellation and No-Show Fees:
Should you need to cancel or reschedule your appointment,, we will do our best to accommodate you. Appointments must be rescheduled or canceled at least 24 hours before your scheduled appointment time. If you do not show up, fail to reschedule, or if you cancel your appointment after the 24-hour cut-off period, you will be charged a $50 fee. You will also be assessed a Rescheduling Fee, as detailed below, should you decide to reschedule an appointment for another time.

Spot Color Testing Fees:
A spot test procedure helps determine the best color match to surrounding skin tones. It is required for any area larger than 1/2 square inch. The fee is $150. A credit of $50 will be applied toward the initial tattoo session fee. The test pigments must heal a minimum of 30-45 days before camouflage-tattooing sessions can begin. A signed waiver will be required if camouflage tattooing is performed without a spot test.

Fees and policies are subject to change without notice. We reserve the right to decline service to anyone.